The All in One WP Helpdesk Solution

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!








HelpDesk Features

  • Ticket System
    • 3 Differnt New Tickt Forms
    • Inbox Fetching
    • 2 Roles: Agent & Reporter
    • My Tickets Page
    • Set default values for new tickets
    • Set own ticket Status
    • Set custom ticket Types
    • Set custom ticket Project / Systems
    • Attachment Support
    • Inform Agents in Notifications
    • HTML WYSIWIG Comment Form
    • Saved replies
    • Logging / History system
    • XLS export
    • Reporters & Agents can reply to Email
    • Ticket Overview (assigned to, status in colors)
    • Set Inbox Archieve Folder
  • Notifications
    • Email Notifications
    • Desktop Notifications
    • Slack Notifications
    • Notify when a ticket has been created
    • Notify when someone replied
    • Notify when a status has changed
    • Notify when an agent has ben assigned
  • Livechat
    • Start a chat with a new subject (new ticket)
    • Enter a chat with a given ticket ID
    • Send a message (new ticket) when no agent is online
    • Every chat conversation will be saved
  • Knowledge Base
    • Create a FAQ based on a ticket
    • Group FAQs into topics
    • Set custom Icons for Topics
    • Live search for FAQs
    • Track FAQ views
    • 3 Built in widgets
    • Order FAQs by View / Popularity
    • 2 Layouts (boxed, list)
  • Reports
    • Tickets By Agent
    • Tickets By Status
    • Tickets By Type
    • Tickets By System
    • Tickets By Year
    • Tickets By Month
    • Tickets By Year & Month
  • Integrations
    • WooCommerce
    • Envato
    • Slack
  • Well Documentented

Compatibility

  • WordPress 3.8.1+
  • PHP 5.4+
  • WPML Support
  • WooCommerce 3.1

Changelog

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1.7.26.1
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- FIX:    Admin bar showed for guests

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1.7.26
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- NEW:    Added support for our Ultimate Tabs plugin
    



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- NEW:    Customers removed admin bar too now
- FIX:    Removed the activity dashboard 

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1.7.25
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- NEW:    Show all FAQs as Accordion
    



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- NEW:    Show WooCommerce FAQs as accordion
    



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- NEW:    Added autocomplete off to ticket forms 
- NEW:    User Role FAQ Access
    https://imgur.com/a/QsmmUhWc
- NEW:    User Role FAQ Topic Access
    



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- FIX:    Hidden FAQs show in WooCommerce products
- FIX:    Error fixed in IT-Rechtskanzlei plugin
- FIX:    Accordion icon not aligned when faq title went over 2 lines

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1.7.24
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- FIX:    Ticket reply in backend (comment form) not working

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1.7.23
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- NEW:    New field for dynamic FAQ posts widget
    Dynamic Title
- NEW:    Single ticket rating form
    https://postimg.cc/gallery/m77sR7T    
- NEW:    When both Woo form options are disabled, it will
    hide the first box select row
- NEW:    Load saved reply in ticket backend
    



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- FIX:    Agents did not see own created tickets
- FIX:    Flatsome fatal error by setting unset $_POST
- FIX:    Added wpautop to new replies mail
- FIX:    Comments closed even if option not enabled
- FIX:    Security for feedback form

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1.7.22
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- NEW:    Default sort order for my tickets on ticket ID DESC
- FIX:    Improved Sorting by date and ticket ID in my tickets
- FIX:    Single FAQ Schema issue
- FIX:    Removed tags from Schema.org data

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1.7.21
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- NEW:    Added schema.org support (rich snippet data) to FAQ Archives & Pages
    



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- FIX:    get_sites function not available

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1.7.20
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- NEW:    Added Gutenberg support for all Post types
- NEW:    Added 3 new parameters to faqs shortcode:
    accordion
    show_faq_icon
    faq_columns
    



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- FIX:    Removed Databales CDN loading
- FIX:    Multisite register roles globally

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1.7.19
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- FIX:    Comments not visible when ticket closed
- FIX:    Comments not showing in DIVI theme

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1.7.18
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- NEW:    Close comments when a ticket is marked as solved / closed
        



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- NEW:    Updated all translations
- FIX:    Updated font awesome in backend also
- FIX:    Data privacy checkbox not removed when deactivated
- FIX:    Removed the login URL filter as admins cant login when no page was set

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1.7.17
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- FIX:    Font awesome updated to v5

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1.7.16
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- NEW:    Dispaly Website URL in ticket frontend
- FIX:    product removed after single ticket backend saved

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1.7.15
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- NEW:    WooCommerce Order & Product & Envato Item display
        in single ticket page
        



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- NEW:    Set order subjects yourself
        



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- FIX:    Huge performance increase when you used WooCommerce
- FIX:    Website URL for woo form fields disabled by default
- FIX:    Added wp_kses to message field in checkbox
- FIX:    Moved Data privacy checkbox below message field

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1.7.14
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- NEW:    Data privacy checkbox for all new ticket forms (GDPR)
        



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- NEW:    Updated translation files
- FIX:    PHP notices

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1.7.13
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- NEW:    Dropped Redux Framework support and added our own framework 
        Read more here:...