KnowledgeBase X w/ FAQ, Glossary Powered by WPBot ChatBot/HelpDesk and OpenAI ChatGPT

KnowledgeBase X is an advanced WordPress KnowledgeBase plugin with FAQ, Glossary and OpenAI powered ChatBot HelpDesk features all in one. Create a feature-rich Knowledgebase on your website. Display in Standard KnowledgeBase mode or in FAQ mode or as a unique alphabetical Glossary style. Supports file attachment, alternative questions for articles, upvote/downvote and a lot more!

KnowledgeBase X is the Most Complete Support System for WordPress. ChatBot, KB, FAQ, Live Human Chat (addon) and Support Ticket(addon)! It can be Integrated with OpenAI ChatGPT or DialogFlow.

Power up your KnowledgeBase with the Built-In, Plug n’ Play ChatBot Helpdesk porwered by the Best WordPress ChatBot plugin WPBot. The ChatBot can be integrated with OpenAI ChatGPT or Google’s DialogFlow AI and NLP engine.




You can make the HelpDesk ChatBot to work with any language easily and quickly. All features of the KnowledgeBase X is compatible with any language except for the Glossary mode.

All in One KnowledgeBase Solution

Build a robust self-service support system easily and & reduce Live support time and effort significantly with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your WordPress website that will reduce your live support and workload significantly in the long run.

Create a set of KnowledgeBase articles and show them in different modes – in Standard KnowledgeBase mode with Categories, listing etc. OR as a Glossary of Terms OR as FAQ. You can easily select the desired mode with a handy and quick ShortCode Generator.

AI Powered HelpDesk ChatBot

WPBot Pro is fully integrated with KnowledgeBase X is and supports Google‘s Artificial Intelligence API for AI and NLP engine DialogFlow.

KnowledgeBase X ChatBot can answer questions of your website visitors, send email from ChatBot window, help people find answers from your KnowledgeBase articles, get visitors to leave their phone number and much more!

When you integrate with DialogFlow, you can Create custom Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use those along with the Ready Intents to answer user queries. You can also disable the Ready Intents altogether and use only DialogFlow as your Intelligent KnowledgeBase!

++Integration with DialogFlow is optional. The ChatBot is Plug n’ Play and can work well on its own by providing conversation-based KnowledgeBase Article Search, Showing List of Articles, Email Support and Leave Number to Call Back features etc. as soon as you install the plugin.

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Standard KnowledgeBase Features

KnowledgeBase Articles

Create unlimited Knowledge Base articles and classify them into categories. The Knowledgebase will display all your categories and users can browse by categories. Supports sticky articles. Two different styles are available to display your Knowledgebase categories.

Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off.

  • Article details pages allow users to UpVote or DownVote an article. The UpVote/DownVote and View counts are Editable by admin
  • Attach multiple files with articles
  • Show related articles
  • Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users

KnowledgeBase Glossary

The Knowledge Base articles you create can also be used in an Alphabetical Glossary format without any extra effort. Simply define a term for each KnowledgeBase articles and use the glossary shortcode. The glossary design is simply awesome and user friendly with floating Alphabetical filtering which is totally unique!


Check Out the Unique Glossary Live Demo!

KnowledgeBase FAQ – Frequently Asked Questions

You can use the same Knowledge Base articles is FAQ format in accordion mode. This is handy to show a single category of articles as your Frequently Asked Questions its page or to include as part of other pages.

Powerful Live Search

A powerful live search bar that starts showing article results as the user types search terms.

Export Import

Export and Import Your KnowledgeBase in CSV format. Very handy to copy the KB to another site.

Easy Shortcode Generator for All KnowledgeBase Options

Use the Powerful ShortCode Generator with your Page Editor to generate any required shortcode with all the options and parameters quickly and paste. Makes your life easy!

SideBar and KnowledgeBase Widgets

SideBar widgets available for Recent Posts and Tag Cloud. You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky, Most Popular and Recent Articles.

Role Based Access

Set user access levels for categories. You can restrict user access to the knowledgebase articles by user roles. Select which user roles can access articles under which categories.

HelpDesk ChatBot – AI Powered

Enable an AI powered ChatBot to act as your HelpDesk or Support Desk. Your website users can converse with the ChatBot, ask questions and get answers that make sense. The HelpDesk ChatBot is integrated with the Google’s DialogFlow. So, you can train the ChatBot to answer any questions easily and quickly. Analyze the user queries from the DialogFlow history and makes the ChatBot better over time. As the ChatBot gets better it will start cutting down on your Live support requirements and eventually, you can almost eliminate the live support altogether.

HelpDesk ChatBot User Intent Detection

HelpDesk ChatBot Works Based on Two Types of User Intents for Commands.

Predefined intents can work without integration to DialogFlow API and AI. These are readily available as soon as you install the plugin and can…